Story Thus FarThis web site was created after a 20 hour delay of Air India Flight 747 in the Delhi airport in which all passengers were stranded in the airport with inadequate food, water, seating and no hotel accommodation. Here is the full story.
What’s the Use?
Even when we were in the airport some passengers said, “What’s the use of protesting? You will never change the attitudes and practices of Air India, the national carrier.”
There are glimpses that Air India has responded to our cry for hotel accommodation as a more recent flight that was delayed for 11 hours was granted hotel accommodation.
The other aspect of the protest is that of public service. By posting reviews, good and bad we notify prospective passengers. Here is an example that was posted today:
“I flew with Virgin to Mumbai after changing my mind to fly with Air-India (thanks to all the reviews).” Virgin Atlantic Review
Protest in the Long Term
If you still have queries about whether protest pays off over time read the story about the flamingo principle.
Dr Geoff Pound
Image: Flamingo Principle.
If you still have queries about whether protest pays off over time read the story about the flamingo principle.
Dr Geoff Pound
Image: Flamingo Principle.
